A FIRST LOOK AT OUTLOOK
The Microsoft Outlook Screen
Help and Outlook demos
Printing help sheets
Navigation Pane
Standard Toolbar
Displaying or hiding toolbars

EMAIL CONCEPTS
The structure of an email address
The advantages of using email
Spam or Unsolicited Email
Viruses
Phishing
Digital signatures

SENDING MESSAGES
Creating and sending your first email
Sending emails to multiple addresses
Receiving emails
Using blind carbon copy
Setting message subject
Spell checking your message
Inserting a file into a message
Setting message importance
Setting message sensitivity

MANIPULATING MESSAGES
The Inbox Folder
The Inbox Screen
Selecting a message
Message Status icons
Reading a message
Forwarding a message
Opening or saving an attached file
Replying to the sender of a message
Replying to the sender and all recipients of a message

Printing a message
Previewing a message before printing
Printing Options

MANIPULATING TEXT AND FILES
Selection techniques
Copying text to the Clipboard from a message
Pasting text from the Clipboard into a message
Copying text from one message to another
Cutting text to the Clipboard from a message
Moving text from one message to another
Copying text from another application into a message
Deleting text in a message
Deleting text to the left of the insertion point
Deleting text to the right of the insertion point
Deleting an attached file from a message

CONTACTS
What are contacts?
Creating a contact
Adding the sender of a message to contacts
Addressing an email to a contact
Deleting a contact
Creating a new distribution list
Adding an email address to a distribution list
Removing an email address from a distribution list
Sending an email to a distribution list

ORGANIZING MAIL
Searching for a message
Searching for messages
Creating a new mail folder
Moving a message to a different folder
Deleting a mail folder
Sorting the contents of the Inbox
Deleting a message
Opening the Deleted Items Folder
Restoring a message from the Deleted Items Folder
Emptying the Deleted Items Folder
Flagging a message
Removing a flag mark from a mail message
Marking a message as unread
Marking a message as read

CUSTOMIZING SETTINGS
Adding an Inbox heading
Removing an Inbox heading
Resetting the Inbox headings