CHRP Course Outline
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1. Understanding the Role of HR
• What is HR management?
• Roles and responsibilities of HR professionals
• Strategic versus administrative roles
• Key HR outcomes and results
• Organizational expectations of HR
• Management’s expectations and employees’ expectations
• Internal consulting – building partnerships with line management
• Organizational theory, structure and design
• Delivering measurable HR results
• International/global HR2. Staffing
• Workforce planning and forecasting
• Job analysis and design
• Methods of collecting job data
• Writing job descriptions
• Recruiting job candidates
• Selection process and employment testing
• Successful interviewing techniques
• Designing structured interviews
• Selection testing3. Employee Relations, HR Law
• The nature of the employment relationship
• Employee engagement
• Work life balance
• Managing fairly and equitably
• The legal environment and HR
• Equal employment opportunity
• Wrongful terminations
• Privacy and confidentiality
• Ethical issues
• Employee discipline and counselling
• Managing termination
• Handling grievances4. Health and Safety
• Health and safety laws
• Basics of employee safety and health
• Causes and prevention of accidents
• Workplace health issues
• Workplace security and dangers5. HR Performance Management
• Basics of performance management
• Performance appraisal versus performance management
• Performance enablers
• Performance management continuum
• Planning for appraisals
• Developing ongoing performance communication
• Setting goals and objectives
• Performance ratings
• Appraisal forms and documentation
• Appraisal meetings and discussions6. Compensation Management
• Motivation theories
• External equity
• Internal equity
• Determine the compensation philosophy
• Purposes of a salary survey
• Legal considerations
• Make or buy decision of surveys
• Expat compensation and COLA
• Fringe benefits
• Administering payroll7. Training and Development
• Training process
• Learning management systems
• Analysing and evaluating training needs
• Team-based / organization based / Individual training needs
• New hire orientation
• Types of trainings
• Career development
• Managing promotions and transfers
• Consulting training programs using blooms taxonomy
• Comparison between training and development
• Approaches to employee development
• Assessments and development planning activities8. Evaluate UAE Labour Laws
• Labour laws of the UAE
• Legal requirements
• Employment contracts
• Resignation and termination
• End of service benefits
• Dispute resolution process9. HR Policy Development and Audit
• Understanding VMO
• Assessing the needs
• Policy development
• Conducting HR audit