Terminology & Concepts
What is email?
The structure of an email address
The advantages of using email
SMS (Short Message Service)
Voice over Internet Protocol (VoIP)
Instant messaging
Online (virtual) communities
Social networking websites
Internet forums (message boards / discussion boards)
Chat rooms
Online computer games

Security Issues
Spam
Viruses
Phishing
Digital signatures

Sending Messages
Creating and sending your first email
Checking that your email was sent
Sending emails to more than one person
Receiving emails
Sending a copy of a message
What is a blind carbon copy?
Sending a copy of a message to another address using blind carbon copy
Setting the message subject
Spell checking your message
Attaching a file to a message
Deleting an attached file from an outgoing message
Issues when sending file attachments
Setting message priority & sensitivity
Saving a draft copy of an e-mail

Receiving, reading and replying to messages
The Inbox folder
Opening the Inbox folder
The Inbox screen
Selecting a message
Message Status icons
Reading a message
Switching between messages
Forwarding a message
Opening or saving an attached file
Replying to the sender of a message
Replying to the sender and all recipients of a message
Setting message reply options so that the original message is inserted, or not
Printing a message
Previewing a message before printing
Printing Options

Manipulating Text and Files
Selecting a word
Selecting a
Selecting a paragraph
Selecting all text
Selecting text using the mouse
Copying text to the
Pasting text from the
Copying text from one message to another
Cutting text to the
Moving text from one message to another
Copying text from another application
Deleting text in a message
Deleting an attached file from a message

Contacts
What are contacts?
Opening the Contacts folder
Creating a contact
Adding the sender of a message to contacts
Addressing an email to a contact
Deleting a contact
What is a contact group?
Creating a new contact group
Adding an email address to a contact group
Removing an email address from a contact group
Sending an email to a contact group

Organizing Mail
Searching for a message
Searching for messages by sender, subject or content
Creating a new mail folder
Moving a message to a different folder
Deleting a mail folder
Sorting the contents of the Inbox
Deleting a message
Opening the ‘Deleted Items’ folder
Restoring a message from the ‘Deleted Items’ folder
Emptying the ‘Deleted Items’ folder
Automatically emptying the ‘Deleted Items’ folder when you exit Outlook
Flagging a message
Removing a flag mark from a mail message
Marking a message as unread
Marking a message as read